Refund Policy

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Returns

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in full and in the same condition that you received it.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged, water damaged or missing parts for reasons not due to our error.

Any item that is returned more than 21 days after delivery

Refunds (if applicable)

If your order is eligible for refund, we will require you to return your item to the respective distribution warehouse in your state.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, less the postage costs incurred by us for your item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@timberscreensaustralia.com.au

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@timberscreensaustralia.com.au

Shipping your return

To return your product, you should first contact info@timberscreensaustralia.com.au with details photos and information on the reason of return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.